Labor Rate Schedule
All PenTeleData’s Labor Rates are categorized in one of four of the following categories:

• Standard Rate
• Non-Standard
• Cabling
• Misc.

Standard Hourly Rate:	$120.00 per hour
Travel Time Rate:	$60.00 per hour
Standard Operation Hours:	Monday through Friday 8am-5pm ET. Holidays & PenTeleData Holidays Excluded.

Standard Rate applies to:

• On-site time and travel, Portal-to-Portal from nearest service location, is billed at the standard hourly rate.
• Verbal telephone assistance is billed at the standard hourly rate.
• Hardware service is billed at the standard hourly rate.
• Troubleshooting is billed at the standard hourly rate.
• Labor (to replace parts) and Additional Expenses are billed at the standard hourly rate.
• In-house depot configuration rate is billed at the standard hourly rate.
• Telco on-line communication computer to computer & voice support is billed at the standard hourly rate.
  (Time which includes verbal telephone assistance, hardware and software service and troubleshooting. Parts, Misc. Expenses and Telephone line charges are extra)
• hardware/software as supplied and supported is billed at the standard hourly rate.
• Sales Engineer Design and Configuration are billed at an hourly rate.
• All Engineering services are billed at the standard hourly rate.
• Network Control Center services are billed at the standard hourly rate.

Minimum Billable Charge:

• The minimum field service charge is billed at two hours travel & one hour on-site as applied by the technician - all other department service is billed at a 1/2 hour minimum as applied by the technician.
• The minimum billing amount is $60.00
• In order to reduce the overall charge to the customer, the customer can deliver or ship any serviceable items to our depot location. All depot delivered equipment will be minimum billed 1/2 hour. We do not perform scheduled service appointments at our depot location. Depot delivered items are generally serviced within ten business days.
• Daily Rates and Proposals may apply. Normal travel expenses are included in our local service region (For example-Educational rate).

Non-Standard:	Hourly Rate of $180.00
Non-Standard Operation Hours:	Monday through Saturday outside 8am-5pm ET. Sundays & Holidays are double standard Rate as personnel are available.
This rate is billed as an off hours rate. At the request of the customer PenTeleData may opt to extend a service call, over the defined standard time, and will be billed at the non-standard rate.

Cabling

Hourly Rate of $90.00

Misc. Charged according to the following outline:

Custom Programming Projects may be bid. Job, Weekly and Term Rates are available by Proposal. For extended distance sites, per diem and travel expenses are additional. These billable items are applied at the discretion of PenTeleData only.

On-site Service Response Estimates

Standard Contract Response Time Goal is within nine workday hours. - Contract calls are performed within stated contract terms. Billable & Manufacturers’ Warranty Response Time (non-contract) is nine to twenty-four workday hours. Vicinity response, no additional travel charges, and Installation Response Time is one day to two workday weeks. - Expedite service is billable at non-standard hourly rate schedule. On-call billable (non-contract) goal for service response is one to three business days. Services performed at our offices are generally complete within one to ten days.

Call PenTeleData for additional pricing and other rules and regulations.