PenTeleData - Internet, hosting, development, and communication solutions

Customer: First National Bank of Palmerton
Chartered in October of 1907, The First National Bank of Palmerton opened its doors in January of 1908 as the first financial institution in Palmerton, Pa. Housed in a small brick building on Delaware Avenue into the Roaring Twenties, the bank began to grow by leaps and bounds.

They built their first state-of-the-art facility at Fourth Street and Delaware Avenue in the 1920s - marking the beginning of their technological growth. Finally, in the 1970s, they acquired the old New Jersey Zinc Company - Horse Head Inn on the corner of Fourth Street and Lafayette Avenue where they remain today, along with 8 other branches located throughout the area.

The First National Bank of Palmerton came to PenTeleData in 1996 for their Internet and networking services not only out of necessity, but because they firmly believe in supporting local businesses. According to Michael Harleman, Executive Vice President, they also learned that PenTeleData's "customer service and technical expertise is outstanding."

The First National Bank of Palmerton currently has high-speed dedicated Internet services, networking services, and e-mail services through PenTeleData. What drove the need for such technologies?

"With the completion of our Operations Center in Gilbert and the addition of a new branch in Northampton, communication became more important than ever before," says Harleman.

The bank uses these services to provide a means of communication between their multiple branches, advertising, and to provide a full range of financial services to their customers. "We serve the financial needs of our community, and they don't have to leave their homes," explains Mr. Harleman. With online banking, accessing an account is as easy as clicking a mouse button-all without even leaving the comfort of home.

Technology has a way of opening doors for businesses to expand and grow into new and exciting opportunities that they may never have thought possible. For the First National Bank of Palmerton, they have been able to grow by adding more branches, making communication amongst their employees simpler and quicker, and providing more and better financial services to their 25,000 customers.

This technological growth is made possible because the First National Bank of Palmerton has applied the services they receive from PenTeleData to networking all of their offices and branches, providing e-mail services for their employees, and providing online banking services to their customers, all of which helped to create a successful operating business network that more than meets the needs of employees and customers alike.

It is also important that these technologies come with the very best in reliability, service and support and should be available whenever necessary to ensure smooth and continuous operation.

PenTeleData provides First National Bank of Palmerton with multiple levels of service and support for the simplest problems to highly complex ones-the Network Control Center provides round-the-clock support for their dedicated high-speed connections.

"PenTeleData is available 24/7," says Mr. Harleman when asked about the reliability of the services they receive from PenTeleData, "the support staff is always courteous and knowledgeable."

The First National Bank of Palmerton has continued to grow at a steady, controlled pace over the years with the assistance of technologies provided to them by PenTeleData, but what does the future hold for this partnership?

Both the First National Bank of Palmerton and PenTeleData are always looking toward the future-and laying plans of improvement for that future. But more specifically, what vision does the First National Bank of Palmerton have for their overall Internet and networking strategy?

"To continue to expand and improve," says Harleman. Overall, the bank's future technology goals include ensuring "rapid response to provide reliable financial services to our community," and "to continue to provide safe, secure financial services" for all of their customers.

PenTeleData and the First National Bank of Palmerton-partners in business to provide customers with safe, secure and reliable financial services for many years to come.


Customer Stories... Geisinger Health System First National Bank of Palmerton Kutztown Area School District Manheim Central School District SEDA COG Palmerton Hospital DeSales University Target Select Northern Tioga School District Phillipsburg School District Ephrata Community Hospital Bucknell University Moravian College		Customer: First National Bank of Palmerton Chartered in October of 1907, The First National Bank of Palmerton opened its doors in January of 1908 as the first financial institution in Palmerton, Pa. Housed in a small brick building on Delaware Avenue into the Roaring Twenties, the bank began to grow by leaps and bounds. They built their first state-of-the-art facility at Fourth Street and Delaware Avenue in the 1920s - marking the beginning of their technological growth. Finally, in the 1970s, they acquired the old New Jersey Zinc Company - Horse Head Inn on the corner of Fourth Street and Lafayette Avenue where they remain today, along with 8 other branches located throughout the area. The First National Bank of Palmerton came to PenTeleData in 1996 for their Internet and networking services not only out of necessity, but because they firmly believe in supporting local businesses. According to Michael Harleman, Executive Vice President, they also learned that PenTeleData's "customer service and technical expertise is outstanding." The First National Bank of Palmerton currently has high-speed dedicated Internet services, networking services, and e-mail services through PenTeleData. What drove the need for such technologies? "With the completion of our Operations Center in Gilbert and the addition of a new branch in Northampton, communication became more important than ever before," says Harleman. The bank uses these services to provide a means of communication between their multiple branches, advertising, and to provide a full range of financial services to their customers. "We serve the financial needs of our community, and they don't have to leave their homes," explains Mr. Harleman. With online banking, accessing an account is as easy as clicking a mouse button-all without even leaving the comfort of home. Technology has a way of opening doors for businesses to expand and grow into new and exciting opportunities that they may never have thought possible. For the First National Bank of Palmerton, they have been able to grow by adding more branches, making communication amongst their employees simpler and quicker, and providing more and better financial services to their 25,000 customers. This technological growth is made possible because the First National Bank of Palmerton has applied the services they receive from PenTeleData to networking all of their offices and branches, providing e-mail services for their employees, and providing online banking services to their customers, all of which helped to create a successful operating business network that more than meets the needs of employees and customers alike. It is also important that these technologies come with the very best in reliability, service and support and should be available whenever necessary to ensure smooth and continuous operation. PenTeleData provides First National Bank of Palmerton with multiple levels of service and support for the simplest problems to highly complex ones-the Network Control Center provides round-the-clock support for their dedicated high-speed connections. "PenTeleData is available 24/7," says Mr. Harleman when asked about the reliability of the services they receive from PenTeleData, "the support staff is always courteous and knowledgeable." The First National Bank of Palmerton has continued to grow at a steady, controlled pace over the years with the assistance of technologies provided to them by PenTeleData, but what does the future hold for this partnership? Both the First National Bank of Palmerton and PenTeleData are always looking toward the future-and laying plans of improvement for that future. But more specifically, what vision does the First National Bank of Palmerton have for their overall Internet and networking strategy? "To continue to expand and improve," says Harleman. Overall, the bank's future technology goals include ensuring "rapid response to provide reliable financial services to our community," and "to continue to provide safe, secure financial services" for all of their customers. PenTeleData and the First National Bank of Palmerton-partners in business to provide customers with safe, secure and reliable financial services for many years to come.